What we send. Coptic Bond sends two mailings per month to your family. Each mailing has an art postcard with a piece of Coptic art on the front and a family challenge on the back, plus a printed letter with an inspiring success story and a short prayer written for your family, by name, to pray together.

Where we ship. We currently ship to Canada, US and Australia.

Mailing schedule. Letters are mailed on or around the 1st and 15th of each month. New subscribers receive their first letter in the next mailing cycle after signing up. If you sign up within 5 days of a mailing date, your first letter may go out with the following cycle.

Estimated delivery times. Delivery depends on your postal service. These are estimates, not guarantees:

• Canada: 3-7 business days
• United States: 5 to 10 business days
• Australia: 7 to 11 business days

Shipping cost. Shipping is included in your subscription price

Address accuracy. Please enter your full mailing address carefully at checkout. To update your address, email us at info@copticbond.com before the next mailing date. We are not able to re-send letters that were mailed to an outdated address you gave us, but we will help where we can.

Lost or damaged letters. If a letter has not arrived within 30 days of the mailing date, or arrives damaged, email us with your name and address. We will re-send the letter or credit your account at no charge.

Delays. Holidays, postal strikes and customs processing can delay delivery. We are not responsible for delays outside our control, but we will keep you updated if we learn of a major disruption.

Free Trial
New subscribers get a 15-day free trial on any plan, covering your first mailing. A payment method is required to start. You will not be charged during the trial. On day 15, your card is charged automatically for the plan you chose at the price shown for your country at checkout, and your subscription continues until you cancel.

To avoid being charged, cancel before the trial ends on your Manage Subscription page or by emailing info@copticbond.com with your name and the email used at checkout. We will confirm within 2 business days. If you cancel during the trial, you will not be charged, and you may keep the mail we have already sent you.

The free trial is limited to one address and payment method, and is for new subscribers only. We may decline repeat trials.

Cancel anytime.  You can cancel your subscription at any time. There are no cancellation fees. During your free trial, you can cancel any time before the trial ends and you will not be charged.

How to cancel. Email info@copticbond.com with your name and the email used at checkout. We will confirm your cancellation by email within 2 business days.  Or cancel yourself in a few clicks on your Manage Subscription page.

Timing. To avoid being charged for the next billing period, cancel at least 5 days before your next billing date. This does not apply to the free trial. If you cancel after a billing period has started, you will still receive all mailings for the period you paid for, and your subscription will not renew.

Monthly plan. Billed every month at the price shown at checkout. When you cancel, you keep access  through the end of the period you have paid for.

Yearly plan. Billed once per year. When you cancel, your plan will not renew, and you will keep receiving mailings through the end of the period you have paid for.

Promotional pricing. Introductory or limited-time prices (such as the free trial) apply only to the stated term and may not be available again after cancelling.

Changes by us. If we ever pause or discontinue the service, we will notify you by email at least 30 days in advance and refund any unused, prepaid portion.

Satisfaction guarantee. We want your family to love Coptic Bond. If you are not happy with your first mailing, contact us within 7 days of receiving it for a full refund of your first charge.

After the first period. Mailings that have already been printed and mailed are not refundable. If you are on the monthly plan, you can cancel before the next billing date to avoid further charges.

Yearly plans. We will refund the unused portion of your yearly plan if you cancel within 30  days of purchase. After that, yearly plans are non-refundable, but you may cancel renewal at any time.

Non-delivery or damage. If a letter is lost or damaged in the mail, we will replace it or refund that letter. See the Shipping Policy.

Duplicate or incorrect charges. If you are charged in error, email us and we will correct it and refund the amount promptly.

How refunds are paid. Refunds are returned to your original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank.

How to request a refund. Email info@copticbond.com with your name, the email used at checkout and the reason for your request.

Last updated: October 2026

Who we are. Coptic Bond operates copticbond.com and provides a subscription letter service for families. Contact: info@copticbond.com 

What we collect.

• Information you give us: name, email address, mailing address, phone number (if provided), payment details (handled by our payment processor), and anything you submit, such as stories, photos or messages through our forms.
• Information collected automatically: IP address, device and browser type, pages visited and referring site, collected through cookies and similar technologies, including advertising pixels (such as Meta Pixel) and analytics tools such as Google Analytics.
• Information about children: our service is for families, but our website and subscriptions are for parents and guardians. We do not knowingly collect personal information directly from children. If you submit stories or photos that include children, you confirm you are the parent or legal guardian and have the right to share them. All stories are shared with replacement names and location for individual privacy.

How we use your information.

• To process your subscription, payments and refunds
• To print and mail your art postcards and letters, and to write your family prayer using your family name
• To send service emails (receipts, shipping updates, billing notices)
• To send news, offers and story requests, only if you have agreed to receive them. You can unsubscribe at any time
• To publish stories or photos you have chosen to share with us, only with your permission.
• To improve our website and measure and improve our advertising
• To meet legal and tax obligations

Who we share it with. We do not sell your personal information. We share it only with service providers who help us run Coptic Bond, such as:

• Payment processing: Stripe
• Website hosting and forms: GoDaddy / www.copticbond.com
• Canada Post
• Email tools: Microsoft Email
• Advertising and analytics: Meta (Facebook and Instagram), Google Analytics

We may also share information when required by law, or to protect our rights.

Advertising and cookies. We use cookies and advertising pixels to understand how people use our site and to show our ads to people who may be interested. You can manage cookies in your browser settings and control ad personalization in your Meta account settings.

Payment information. Card details are collected and processed by Stripe. We do not store full card numbers on our systems.

How long we keep it. We keep your information for as long as your subscription is active and for up to 7 years afterward for tax and legal purposes, unless you ask us to delete it sooner and the law allows it.

Security. We use reasonable safeguards to protect your information, but no online system is completely secure.

International transfers. Because we serve families in Canada, the United States and Australia, and use providers in other countries, your information may be stored and processed outside your country of residence.

Your rights. Depending on where you live, you may have the right to access, correct, delete or export your personal information, withdraw consent, or object to certain uses. To make a request, email info@copticbond.com. We will respond within 30 days.

• Canada: rights under PIPEDA and applicable provincial laws
• United States: rights under applicable state laws, such as California's CCPA/CPRA, including the right to know, delete and opt out of the sale or sharing of personal information. We do not sell personal information
• Australia: rights under the Privacy Act 1988 and the Australian Privacy Principles, including access and correction. You may also complain to the Office of the Australian Information Commissioner

Marketing emails. Every marketing email includes an unsubscribe link. We comply with Canada's CASL, the US CAN-SPAM Act and Australia's Spam Act.

Changes to this policy. We may update this policy. We will post the new version here with a new date, and notify you by email of material changes.

We would love to hear from you, whether it is a question, a change to your subscription, or a story you would like to share.

• Email: info@copticbond.com
• Mailing address: Coptic Bond 726-2343 Khalsa Gate, Oakville ON L6M 5R6
• Social:  Instagram  and  Facebook 
• Hours and response time: We reply within 1 to 2 business days, Monday to Friday.

Send us your family's story. Email it to info@copticbond.com with the subject line "My Story." By submitting, you confirm that you have the right to share it and that we may feature it in a letter, with your permission.